8x8 Connect

8x8.com
Commerce Analytics Communication

8x8 is a communications platform known for helping teams run voice, messaging, and customer engagement at enterprise reliability. With 8x8 Connect, businesses can orchestrate outbound SMS campaigns and operational notifications while keeping message delivery observable. It’s built for organizations that need dependable messaging performance, auditability, and straightforward tracking of communication requests over time.

Connecting 8x8 Connect gives BOBs the ability to execute SMS messaging as managed jobs—then verify what happened. BOBs can send SMS at the right time and keep a complete request trail, making it easy to audit communications and diagnose issues without guesswork. When results come back, BOBs retrieve log outcomes so you can confirm delivery status, drive follow-up actions, and keep messaging operations on schedule.

This unlocks broader use cases like appointment and reminder messaging, order/dispatch notifications, customer outreach workflows, and operational alerting—while ensuring every SMS request is logged and outcomes are available for reporting, retries, or escalation to other systems.

What can BOBs do with 8x8 Connect?

Perform actions

  • Get Log Result
  • Request Log
  • Send SMS