Aidbase

aidbase.ai
Help desk AI Productivity Learning tools

Aidbase helps teams continuously improve their help center by turning incoming support traffic into structured knowledge. It supports training knowledge from new ticket activity and other sources, then helps generate and maintain FAQs and expand content with additional video support. Built for support operations and customer self-service, Aidbase focuses on reducing manual updates and keeping answers aligned with what customers are asking right now.

Connecting Aidbase gives your AI Colleagues a reliable way to continuously refresh your customer support knowledge. When new tickets and support questions appear, BOBs can turn that new information into actionable knowledge items—starting training to improve the underlying knowledge base, creating FAQs from emerging themes, and adding video support content to cover what your customers are asking for most.

This enables end-to-end “support content upkeep” use cases: reducing stale articles, keeping answers consistent across channels, and rapidly expanding self-service coverage as your backlog of questions evolves. BOBs can also use incoming questions to expand existing FAQs, helping you maintain a living knowledge center rather than a one-time migration.

Available actions and events:
- Actions: Start Training, Create FAQ, Add Video, Add Question to FAQ
- Events: New Ticket Form Knowledge Item, New Email Inbox Knowledge Item, New Chatbot Knowledge Item

What can BOBs do with Aidbase?

Perform actions

  • Add Question to FAQ
  • Add Video
  • Create FAQ
  • List Chatbot ID Options
  • List Email Inbox ID Options
  • List Faq ID Options
  • List Knowledge Item ID Options
  • List Ticket Form ID Options
  • Start Training

Listen to real-time events

  • New Chatbot Knowledge Item
  • New Email Inbox Knowledge Item
  • New Ticket Form Knowledge Item