Aircall
aircall.ioAircall is a cloud phone system built for modern support and sales teams, designed to capture every customer interaction and make it easy to act on. It provides call management, transcripts, and shared call context so teams can review outcomes quickly and use insights to improve conversations. With strong adoption in sales and customer support environments, Aircall helps businesses run phone operations in a centralized, organized way.
With Aircall connected, BOBs can act on real call activity: turning conversations into transcripts you can quickly retrieve, keeping contact records accurate, and responding to key moments as they happen. Instead of chasing information after the fact, BOBs can fetch the right call and transcription when needed, then update customer details in your connected systems so support and sales always work from the latest context.
BOBs can also monitor Aircall events (like call ended, new tags, notes, or newly created numbers) to trigger follow-up actions—such as enriching contact profiles, flagging important outcomes, or ensuring downstream tools stay synchronized with the latest interaction details. This unlocks end-to-end use cases like faster incident follow-ups, smarter sales handoffs, conversation-based reporting, and consistent CRM hygiene driven by phone activity.
What can BOBs do with Aircall?
Perform actions
- Create Contact
- Get Call
- List Call Options
- List Calls
- List Contacts
- Retrieve Transcription
- Update Contact
Listen to real-time events
- New Call Ended
- New Note Added
- New Number Created
- New SMS
- New Tag Added