Chatlayer
Chatlayer helps businesses handle customer conversations across messaging and chat channels while delivering smarter, faster support interactions. It’s built around conversation data—session context, chat history, and message threads—so teams can understand what happened and respond consistently. With multilingual response support and structured conversation retrieval, it’s a popular choice for modern customer experience setups that need speed, clarity, and brand-aligned messaging.
With Chatlayer connected, BOBs can retrieve the right customer context from ongoing and past conversations—then turn that information into clear summaries and ready-to-use support guidance. BOBs can review message threads, pull session details, and understand what the customer already asked (and what was decided), reducing back-and-forth and speeding up resolution.
This powers practical use cases like multilingual support assist, faster ticket drafting, consistent brand tone across replies, and proactive handoff to the right follow-up workflow in your customer support stack. Instead of manually hunting through chat logs, BOBs can quickly extract the essentials and help your team respond confidently and consistently, even across languages and channels.
What can BOBs do with Chatlayer?
Perform actions
- Get Conversations
- Get Session Data
- List Bot ID Options
- List Messages