ClickSend SMS

clicksend.com
Help desk Customer feedback Marketing tools CRM Communication

ClickSend is a messaging platform used by businesses to deliver SMS and MMS campaigns, transactional notifications, and voice updates at speed and scale. It also supports contact management to help keep customer records accurate, reducing wasted outreach. With reliable delivery and support for both outbound and inbound communication, ClickSend is a go-to choice for teams that need real-time communication and automated follow-ups.

Connecting ClickSend SMS helps BOBs become your communications operator for customer outreach and follow-up. BOBs can send timely SMS or MMS messages, deliver voice messages, and keep your contacts clean by creating and maintaining contact records as messages come in. Because the integration is event-driven, BOBs can react immediately to inbound messages—deciding what to do next based on the message context and pushing updates to the right connected tools.

This enables use cases like instant customer notifications (order updates, appointment reminders), two-way inbound handling (triage, acknowledgment, routing), and voice-first customer updates when SMS isn’t ideal. BOBs can also help standardize response behavior so your team stays responsive even during busy periods.

Available actions and events include:
- Actions: Send SMS, Send MMS, Create Contact, Send Voice Message
- Events: Watch Voice Messages (Instant), New Incoming SMS (Instant), New Voice Messages (Instant)

What can BOBs do with ClickSend SMS?

Perform actions

  • Create Contact
  • List Sender ID Options
  • Send MMS
  • Send SMS
  • Send Voice Message

Listen to real-time events

  • New Incoming SMS (Instant)
  • New Voice Messages (Instant)
  • Watch Voice Messages (Instant)