Crisp
crisp.chatCrisp is a customer support and live chat platform built to help teams respond faster and manage customer conversations in one place. It combines chat-based support, contact and conversation management, and conversation status tracking so support teams can quickly pick up where they left off. Crisp is trusted by businesses that want real-time customer conversations with clear resolution outcomes and an organized view of every customer interaction.
Connecting Crisp gives BOBs a real-time understanding of what customers are saying and who they are, so support work can start immediately and stay consistent end-to-end. BOBs can create or update contacts as fresh customer details appear, open new support conversations on the right channel, and then take action while the chat is in progress—keeping your team responsive without manual data entry.
As conversations resolve, BOBs can react to resolution signals, update the customer record, and help ensure the full loop is closed (from intake → conversation → resolution outcome). This enables broader use cases like automated lead-to-support handoff, faster first response times, proactive triage, and chat-driven operational workflows across your CRM, help desk, and reporting tools.
What can BOBs do with Crisp?
Perform actions
- Add User Event
- Create Contact
- Create Conversation
- List Person ID Options
- Update Contact
Listen to real-time events
- Conversation Resolved
- New Contact Created
- New Conversation Created