CustomGPT
app.customgpt.aiCustomGPT helps teams build GPT-style customer chat agents that can initiate conversations and respond with tailored instructions. You can structure work into projects (agents), keep conversations organized with context, and connect the agent’s chat flow to your data so answers stay relevant. It’s a practical platform for organizations that want chat automation with a clear, manageable setup—especially when multiple agents and threads need structure.
With CustomGPT connected, BOBs can deploy GPT-style customer chat agents that proactively start and manage conversations, then respond using your instructions and the right context from your data. Instead of handling every customer thread manually, BOBs can orchestrate the “chat operator” job end-to-end: setting up the right agent/project, creating or reusing conversation threads, and sending messages that stay consistent across customers and channels.
This unlocks broader customer-operations use cases like faster first responses, structured handoffs to the right team, consistent FAQs and policy answers, and always-on support for common requests—while keeping conversations grouped so follow-ups don’t get lost. BOBs can monitor new inbound messages and spin up new conversations when needed, ensuring your customer communication stays coordinated across your connected tools and workflows.
What can BOBs do with CustomGPT?
Perform actions
- Create Conversation
- Create Project (Agent)
- List Project ID Options
- Send Message
Listen to real-time events
- New Conversation
- New Message