Discourse

discourse.org
Help desk Social media Customer feedback Marketing tools Communication

Discourse is a modern community platform built for long-term discussion, with fast, structured conversations and strong moderation tools. It supports topics, replies, user profiles, notifications, and customizable workflows—helping communities stay organized, responsive, and welcoming. Teams and community managers use Discourse to run forums, product support communities, and knowledge-sharing spaces at scale.

Connecting Discourse enables BOBs to run community engagement as a complete, proactive job—not just individual messages. BOBs can draft and publish new discussion topics and follow-up posts to guide conversations, share updates, and maintain momentum when new prompts arise.

With instant listening, BOBs can respond as soon as something changes in your community: welcoming new users, acknowledging new topics, and reacting to new posts to keep threads moving. This unlocks use cases like onboarding flows in your forum, automated moderation-friendly acknowledgements, timely FAQ-style replies, and consistent community updates that reduce the manual workload for moderators and community managers.

What can BOBs do with Discourse?

Perform actions

  • Create Post
  • Create Topic
  • List Categories Options
  • List Topic ID Options

Listen to real-time events

  • New Posts (Instant)
  • New Topics (Instant)
  • New Users (Instant)