Document360
document360.comDocument360 is a knowledge base and customer education platform built for teams that need to publish, organize, and keep documentation accurate over time. It supports structured article management, project-based drafting and review workflows, and searchable content so teams can rapidly find the latest information. Document360 is widely used by support and customer success teams to deliver consistent help center experiences and reduce repeated questions with up-to-date self-service content.
Connect Document360 so BOBs can run end-to-end knowledge workflows: pull the correct article when needed, find related files and folders through search, and create new draft content in the right structure. This helps keep your support and customer-facing documentation consistent, reduces manual copying, and speeds up publishing cycles.
With project draft monitoring, BOBs can react to content changes the moment they happen—spot new drafts in a project version and kick off follow-up actions across your other business tools (e.g., routing for review, generating summaries, syncing updates, or preparing publish-ready drafts).
What can BOBs do with Document360?
Perform actions
- Create Document
- Drive Search - Files and Folders
- Get Article
- Get File Information
- List Folder ID Options
- List Project Version ID Options
- List User ID Options
Listen to real-time events
- New Article in Project Version