Elevio

elev.io
Help desk AI Productivity Customer feedback Marketing tools

Elevio helps teams capture customer feedback and turn it into actionable product and support insights. By organizing feedback and connecting it to the content workflows that matter, Elevio supports faster improvements and more consistent customer-facing messaging—so teams can learn from customers and share clear answers at scale.

With Elevio connected, BOBs listen for new feedback and continuously transform it into publish-ready help articles. Instead of manually researching, drafting, and refreshing pages, BOBs can create new articles when feedback reveals new customer questions, update existing articles when feedback indicates changes, and remove pages that are no longer relevant.

This unlocks smoother support operations and a “living” help center: fewer stale answers, faster turnaround from customer input to published documentation, and a knowledge base you can trust. It’s especially valuable for teams running a support site, customer education portal, or internal knowledge base that must stay aligned with what customers are actually experiencing.

What can BOBs do with Elevio?

Perform actions

  • Create Article
  • Delete Article
  • List Article ID Options
  • List Category ID Options
  • Update Article

Listen to real-time events

  • New Article Created
  • New Feedback Created