Esendex
esendex.comEsendex delivers reliable SMS and voice messaging for customer engagement and operational notifications. It’s built for use cases where timing matters—sending outbound communications tied to real-world events and staying responsive when people reply. With delivery tracking and end-to-end messaging visibility, teams can keep conversations moving while improving response speed and outcomes.
With Esendex, BOBs can take event context (like a booking, appointment, shipment update, or customer milestone) and send the right outbound voice or SMS message at the right moment—while keeping delivery visibility inside the messaging flow. When recipients reply, BOBs automatically capture the incoming message, interpret intent, and route it to the right place for action (such as sales, support, or a specific team/workflow), so replies don’t sit unhandled.
This unlocks end-to-end outreach-to-response use cases: proactive notification and reminder campaigns, two-way conversational follow-ups, and faster resolution loops for inbound replies. BOBs can also escalate based on message content, coordinate next steps across connected tools, and help standardize response handling for consistent customer experiences.
What can BOBs do with Esendex?
Perform actions
- List Account Reference Options
- Send SMS Message
- Send Voice Message
Listen to real-time events
- New Message Received