FogBugz

fogbugz.com
Help desk Productivity Analytics CRM Business management

FogBugz is a project and issue management platform built to keep product and support work moving. Teams track work items as cases, organize them into projects, and manage people records so context stays consistent across updates. It’s commonly used for structured triage and accountability—helping teams respond to incoming issues with the right information and workflow timing.

With FogBugz connected, BOBs can take ownership of the operational details of your issue pipeline. When work arrives, BOBs can create new cases, keep case and people information up to date, and continuously scan your FogBugz worklists to spot what’s new and actionable. This turns FogBugz into a reliable source of truth that BOBs can interpret and act on, reducing delays from manual data entry and repeated status checking.

BOBs can also respond when new cases match your filters or when notable case events occur—automatically deciding the right next steps based on your business context and pushing structured updates back into FogBugz. This enables use cases like faster triage, keeping assignees and case details current, proactive workflow initiation for new issues, and consistent project hygiene across teams that rely on FogBugz for tracking.

What can BOBs do with FogBugz?

Perform actions

  • Create Case
  • List Filter ID Options
  • List Ix Bug Parent Id Options
  • List Ix Category Id Options
  • List Ix Priority Id Options
  • List Ix Project Id Options
  • List Projects
  • List sTags Options
  • List User ID Options
  • Update Person

Listen to real-time events

  • New Case Event
  • New Case in Filter
  • New Person Created