Freshchat
freshworks.comFreshchat is a customer messaging platform from Freshworks that helps teams deliver fast, organized support across live chat. It’s built for real-time conversations with features like agent management, chat history, channel organization, and tools that keep customer context accessible for consistent, high-quality responses.
Connecting Freshchat helps BOBs respond to customers with better timing and context. When a new message lands or a new conversation starts, BOBs can read the latest chat details, keep the conversation structured, and take action in the right thread—reducing manual back-and-forth. They can also compile clear conversation summaries so your team (or connected systems) get the key context without rereading the whole thread.
Beyond quicker replies, BOBs can act like an operations layer for support messaging: they can send targeted messages, update conversation details, and use Freshchat’s organization signals (agents, channels, conversation properties) to route and manage chats more consistently. This unlocks use cases such as automated triage, hands-off initial acknowledgements, issue summaries for escalation, and dependable follow-up messaging across your support workflows.
What can BOBs do with Freshchat?
Perform actions
- Fetch Conversation Details
- List Agent ID Options
- List Agents
- List All Conversation Properties
- List Channels
- List Group ID Options
- List Messages
- List User ID Options
- Send Message in Chat
- Update Conversation
Listen to real-time events
- New Conversation Started
- New Message Received