Hansei
hansei.appHansei helps teams make sense of ongoing conversation work by turning raw conversation activity into structured, usable context. With built-in collections and bot conversation visibility, it supports faster understanding of what’s being discussed, how conversations evolve, and what follow-ups are needed—so decisions don’t get stuck waiting for manual review.
When BOBs connect to Hansei, they can quickly retrieve the right conversation context and distill it into concise, decision-ready outputs. Instead of manually searching through threads, BOBs can pull the relevant collections and bot conversations, then transform that information into summaries that highlight what matters, what’s changed, and what action should come next.
This enables broader operational use cases like speeding up customer support follow-up, accelerating internal reviews of bot-assisted conversations, and standardizing how insights get routed into downstream tools (e.g., ticketing, CRM notes, or internal reporting). BOBs can also “pull through” bot conversation details to ensure follow-ups reference the exact discussion and collection context—reducing back-and-forth and improving response quality.
What can BOBs do with Hansei?
Perform actions
- Get Bot Conversations
- Get Bots
- Get Collections