IMAP
IMAP (Internet Message Access Protocol) is a standard way to access email messages from your inbox and folders without changing how you receive or store email. By reading email in real time, IMAP enables systems to detect new messages, inspect key details like sender and subject, and immediately kick off actions in other business tools. It’s widely used for connecting email workflows across CRMs, support platforms, and internal operations.
With IMAP in place, BOBs can continuously watch for incoming messages and treat each new email as a starting signal for an operational workflow. Instead of relying on manual triage, BOBs can identify message context (e.g., sender, subject, and mailbox/folder), then decide what should happen next—like assigning ownership, routing to the right team, logging the request in your systems, or initiating a follow-up sequence.
This is ideal for businesses that want email to immediately drive action across their stack—support intake, sales follow-ups, onboarding requests, or internal notifications—while keeping processes moving and reducing response delays. The inbox becomes an automated front door that hands off work cleanly and consistently.
What can BOBs do with IMAP?
Perform actions
- List Mailbox Options
Listen to real-time events
- New Email