Infobip

infobip.com
Customer feedback Marketing tools CRM Communication

Infobip is a customer communications platform built to deliver reliable messaging across channels like WhatsApp, Viber, and SMS. It helps businesses route conversations, send messages quickly, and respond to incoming customer interactions in real time. With global delivery infrastructure and a focus on scalability and compliance, Infobip is trusted for customer engagement at both small and enterprise levels.

Connect Infobip so BOBs can handle customer outreach and conversation follow-ups across WhatsApp, Viber, and SMS—without slowing teams down. When a customer message arrives, BOBs can instantly detect it and take the next step (like confirming receipt, acknowledging a request, or triggering a tailored update) while keeping the customer experience consistent across channels.

BOBs can also coordinate outbound messaging—sending the right text to the right channel (WhatsApp, Viber, or SMS) with timely updates for notifications, engagement, and support processes. This enables operator-ready automation for customer service triage, proactive engagement, and conversation-based workflows that keep customers informed.

What can BOBs do with Infobip?

Perform actions

  • List Application ID Options
  • List Entity Id Options
  • Send SMS
  • Send Viber Text Message
  • Send WhatsApp Text Message

Listen to real-time events

  • New SMS Message (Instant)
  • New Whatsapp Message (Instant)