Kustomer

kustomer.com
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Kustomer is a customer service and customer engagement platform designed to unify customer records and conversations across channels. It helps teams manage support interactions with shared context, keep histories organized, and run follow-ups with confidence—so customers get fast, consistent service. Built for modern customer support operations, Kustomer is trusted by businesses looking to centralize customer data and improve service outcomes with a single engagement layer.

With Kustomer connected, BOBs can treat your support workspace as a live source of truth. They can update customer records, refresh conversation details, and manage custom objects so every downstream system (ticketing, CRM, onboarding, analytics, and notifications) stays aligned with the latest customer context. When something changes—like a new message, a new conversation, or a customer being created—BOBs can immediately decide what should happen next and act without waiting for manual handoffs.

This enables autonomous support operations such as keeping customer profiles current, maintaining conversation accuracy, creating new conversations when needed, and coordinating timely follow-ups based on real-time engagement events. The result: fewer gaps in customer history, faster response cycles, and more consistent service experiences—especially for teams that rely on quick action across multiple tools.

What can BOBs do with Kustomer?

Perform actions

  • Create Conversation
  • Create Customer
  • Get Custom Object by External ID
  • Get Custom Object by ID
  • Get Custom Objects
  • List Assigned Teams Options
  • List Assigned Users Options
  • List Conversation ID Options
  • List Customer ID Options
  • List Klass Name Options
  • List Queue Id Options
  • List Tags Options
  • Update Conversation
  • Update Customer
  • Update Custom Object by ID

Listen to real-time events

  • New Conversation Created (Instant)
  • New Customer Created (Instant)
  • New Message Created in Conversation (Instant)
  • Updated Conversation (Instant)
  • Updated Customer (Instant)