LINE Messaging
line.meLINE Messaging is a popular chat and messaging platform used by individuals and businesses to communicate with customers in real time. With features like chat replies, rich messaging, and large-scale messaging tools, it supports both one-to-one conversations and high-volume outreach through broadcasts and multicasts. It’s widely trusted for delivering timely updates, customer support messages, and engagement campaigns directly inside the app where users already spend time.
Connecting LINE Messaging helps your AI Colleagues recognize incoming customer conversations and respond immediately with consistent, on-brand messaging. BOBs can watch for new chat messages, generate context-aware responses, and keep the conversation moving—so customers get answers faster without adding manual workload for your team.
Beyond 1:1 chat, BOBs can act on customer events by sending targeted push messages and scaling outreach with broadcast and multicast campaigns. This enables use cases like real-time support triage, instant order or account updates, event-driven customer engagement, and campaign messaging that stays aligned with your tone, offers, and rules.
What can BOBs do with LINE Messaging?
Perform actions
- Send Broadcast Message
- Send Multicast Message
- Send Push Message
- Send Reply Message
Listen to real-time events
- New Message Received (Instant)