LiveSwitch

liveswitch.com
AI Analytics Customer feedback CRM Communication

LiveSwitch provides real-time video and communication infrastructure used to power dependable live video experiences. Teams rely on it to deliver low-latency audio/video sessions and consistent connectivity, making it well-suited for customer conversations, virtual support, and sales meetings where context matters. By pairing live communications with reliable workflows, customer teams can move faster while keeping records organized and up to date.

LiveSwitch becomes the bridge between real-time conversations and clean customer data. When calls start, BOBs can create a conversation record so every live interaction is accounted for. As the call unfolds, BOBs can update existing contacts with the latest details or create new contacts when needed—helping support and sales teams avoid manual note-taking and outdated information.

This enables end-to-end use cases like faster lead qualification, more accurate support handoffs, and consistent customer context across tools. Instead of losing critical details from live video sessions, BOBs keep customer records ready for downstream steps such as routing, personalized outreach, ticket creation, and reporting—so follow-ups happen sooner and are more relevant.

What can BOBs do with LiveSwitch?

Perform actions

  • Create Contact
  • Create Conversation
  • List Contact ID Options
  • Update Contact