Mews

mews.com
Commerce Productivity Analytics Customer feedback Business management

Mews is a property and hospitality operations platform built to keep reservations, availability, customer profiles, and billing working from one connected source of truth. It supports booking and rate management, order and service tracking, and streamlined task execution for day-to-day guest operations. Teams use Mews to reduce manual updates and keep front-of-house and back-office work aligned across the guest journey.

By connecting Mews, BOBs can monitor high-signal changes across your booking and guest lifecycle—then immediately trigger the right operational actions in the rest of your stack. Instead of waiting for manual checks, BOBs can pull fresh reservation/order context, update guest records, and create tasks or follow-ups when key events occur (like new bookings, reservation changes, cancellations, order item updates, or bill creation).

This enables end-to-end hospitality workflows such as automated service preparation, proactive customer support, internal coordination for housekeeping/concierge teams, and accurate billing documentation handling. BOBs can also manage inventory-like details (products/services and rate prices), keep availability blocks current, and ensure customer files and reservation product selections stay consistent—so your team works from reliable, up-to-date information at all times.

What can BOBs do with Mews?

Perform actions

  • Add Customer
  • Add Customer File
  • Add Reservation Companion
  • Add Reservation Product
  • Cancel Reservation
  • Create Availability Block
  • Create New Task
  • Create Order
  • Create Reservation
  • Fetch Age Categories
  • Fetch Customers
  • Fetch Order Items
  • Fetch Products
  • Fetch Reservations
  • Get Bill PDF
  • Get Rate Prices
  • Update Customer
  • Update Reservation

Listen to real-time events

  • New Closed Bill
  • New Company
  • New Customer
  • New Order Item Created
  • New Product Service Order Created
  • New Reservation Created
  • Order Item Updated
  • Reservation Cancelled
  • Reservation Updated