OneDesk
app.onedesk.comOneDesk is a work management platform built to connect support and project delivery in one place. Teams use it to manage tickets and project items, track updates, coordinate work across users, and maintain accurate time records. With automated messaging and real-time visibility into changes, OneDesk helps organizations keep work synchronized and reduce the back-and-forth that slows response times and delivery.
When OneDesk is connected, BOBs can watch for important moments in your support-and-delivery workflow—like new tickets/items, public messages, project changes, new users, and fresh timesheets—and respond with the right updates and communications automatically. Instead of manually checking status in multiple places, BOBs use OneDesk’s live signals to keep everything consistent, reduce delays, and maintain an accurate “source of truth” for ongoing work.
BOBs can also take action inside OneDesk: create or update projects and items, find the right records to update, create users when needed, and send messages tied to new public updates or ongoing work. This enables broader operational use cases such as automated support follow-ups, project status coordination, onboarding and account provisioning triggers, and time-based reporting handoffs that stay aligned with what’s actually happening in OneDesk.
What can BOBs do with OneDesk?
Perform actions
- Create Item
- Create Message
- Create Project
- Create User
- Find Item
- Find Project
- List Item Type Options
- List User Type Options
- Update Item
Listen to real-time events
- New Item Created
- New Item Updated
- New Project Created
- New Project Updated
- New Public Message Created
- New Timesheet Created
- New User Created