PagerDuty

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PagerDuty is a leading incident management and on-call platform used by teams to detect issues, coordinate response, and reduce downtime. It helps organizations route alerts to the right responders through schedules and on-call rotations, track incident lifecycles, and maintain clear communication during outages. PagerDuty is widely trusted for operational reliability across engineering, IT, and customer-facing operations.

When connected, BOBs can watch for incident changes and act immediately—triggering new incidents, acknowledging them, and driving them toward resolution while coordinating the right on-call responders. Instead of waiting for manual triage, BOBs can quickly translate signals from your business systems into clear incident actions inside PagerDuty, ensuring nothing gets stuck in the “someone should handle this” phase.

BOBs also keep the incident storyline consistent: they can resolve incidents and post updates tied to what happened, while using on-call rotation data to find the appropriate responder when an issue escalates. This unlocks use cases like automated outage handling, faster escalation, operational monitoring, and consistent incident communications across connected tools and reporting workflows.

What can BOBs do with PagerDuty?

Perform actions

  • Acknowledge Incident
  • Add Note to Incident
  • Create Incident
  • Create Schedule Override
  • Create Service
  • Find Oncall User
  • Get Event Orchestration for Service
  • Get Incident
  • Get Service Analytics
  • List Escalation Policies
  • List Escalation Policy ID Options
  • List Incident Change Events
  • List Incidents
  • List Incident Workflows
  • List Log Entries
  • List On-Calls
  • List On-Call Schedule ID Options
  • List Priorities
  • List Schedules
  • List Service ID Options
  • List Services
  • List Status Page Posts
  • List Status Pages
  • List Teams
  • List User ID Options
  • List Users
  • Resolve Incident
  • Start Incident Workflow
  • Trigger Incident
  • Update Escalation Policy
  • Update Incident

Listen to real-time events

  • New On-Call Rotation
  • New or Updated Incident