Plain
plain.comPlain is a support-focused customer record platform designed to keep help desk conversations organized and actionable. It ties each email and ticket thread to a structured customer profile, tracks meaningful customer events over time, and manages threads with assignment, labels, status, and priority. With live updates to customer and thread data, teams can maintain consistency across conversations and reduce the risk of losing context—whether you’re handling one-off questions or complex, multi-step support cases.
When BOBs connect to Plain, they can keep support operations grounded in a single source of truth: up-to-date customer records and a full event timeline linked to each thread. BOBs can recognize when the customer or case changes, capture that as structured events, and update threads (priority, status, labels, assignment) so agents always work with the latest context. This reduces manual bookkeeping and helps ensure resolutions stay consistent from first contact to completion.
You can also use BOBs to run end-to-end support jobs—like triaging new conversations, routing to the right team, enriching customers with group membership, and maintaining clean thread organization—while listening to Plain’s customer and thread lifecycle changes. That enables smoother handoffs, better reporting, and faster time-to-resolution across your help desk.
What can BOBs do with Plain?
Perform actions
- Add Customer to Group
- Create Customer Event
- Create Thread
- Upsert Customer
Listen to real-time events
- Customer Created
- Customer Deleted
- Customer Updated
- Email Received
- Email Sent
- Note Created
- Thread Assignment Transitioned
- Thread Created
- Thread Label Changed
- Thread Priority Changed
- Thread Status Changed