Polly.Help
Polly.Help is a knowledge management platform built to help teams publish, structure, and maintain helpful content in one place. It’s designed for easy discovery of information through collections and searchable articles, so internal teams and customers can get the right answers quickly. With a focus on keeping knowledge organized and up to date, Polly.Help supports reliable documentation and efficient self-service across support, operations, and training use cases.
When BOBs can access Polly.Help, they gain trustworthy context from your published knowledge base. BOBs can search across publications, pull collections, and retrieve specific articles when a user asks for help or when a workflow needs authoritative instructions. This reduces “where is that doc?” delays and helps ensure responses use your current, approved content.
With that capability, BOBs become better at end-to-end jobs like resolving common questions, preparing support drafts, generating internal guidance, and keeping processes compliant with your documentation. Instead of relying on outdated notes or scattered links, BOBs can quickly bring in the exact information needed to move the task forward.
Actions supported:
- Search Publication
- Get Collection
- Get Article
What can BOBs do with Polly.Help?
Perform actions
- Get Article
- Get Collection
- Search Publication