Retently
app.retently.comRetently helps teams capture survey responses automatically, extract meaningful customer signals, and keep customer records up to date. It’s built to reduce manual analysis by organizing feedback into actionable context, making it easier to understand what customers are saying and respond quickly. Retently is designed for fast insight-to-action cycles using lightweight customer profiling and theme-based tagging.
With Retently connected, BOBs can watch for new survey responses and immediately turn them into structured customer updates. Instead of waiting for someone to copy details into a CRM, BOBs can create new customer records when needed, then add tags to responses based on the key themes captured in Retently—so every feedback signal is searchable, consistent, and ready for downstream automation.
This enables full “insight-to-action” operating models: trigger follow-up based on sentiment or theme, route customers to the right team, enrich customer profiles for sales/support, and keep your customer database current without manual cleanup. BOBs can also help standardize how feedback is categorized across teams, so you get clearer patterns over time and faster decisions.
What can BOBs do with Retently?
Perform actions
- Add Tags to Response
- Create Customer
- List Response Options
Listen to real-time events
- New Customer Added
- New Survey Response