Screendesk
app.screendesk.ioScreendesk is a customer recording platform built for support teams that need fast, accurate context. It captures and organizes customer screen sessions so agents can quickly access the precise recording relevant to a ticket or question. With reliable recording delivery and easy retrieval, teams can reduce back-and-forth, speed up troubleshooting, and improve first-response quality.
Connecting Screendesk helps BOBs support your operations with “right-context-now” customer evidence. When a case needs investigation, a BOB can retrieve the relevant customer recording so your team starts from the exact on-screen behavior instead of searching or guessing. When new recordings arrive, BOBs can react immediately—routing context to the right place, triggering follow-up tasks, and ensuring the latest customer session is available at the moment it’s needed.
This enables use cases like faster troubleshooting, improved ticket resolution speed, automated context enrichment for support workflows, and proactive review of new customer sessions to reduce repeat questions and investigation time.
What can BOBs do with Screendesk?
Perform actions
- List UUID Options
- Retrieve A Recording
Listen to real-time events
- New Recording