Sendbird
sendbird.comSendbird is a cloud communications platform built for real-time customer messaging. It helps businesses deliver dependable chat experiences across web and mobile, manage conversations at scale, and access message history for context-aware support and engagement. Teams use Sendbird to power chat and messaging workflows where response speed and conversation continuity directly impact customer satisfaction.
Connecting Sendbird gives BOBs the ability to both communicate and understand what’s already been said. BOBs can send customer messages from the right place in the conversation, and pull relevant chat history to craft accurate, context-aware replies. Instead of relying on manual copy/paste or delayed handoffs, BOBs can keep conversations flowing by turning existing message threads into actionable next steps.
This enables use cases like automated follow-ups, support triage with conversation context, personalized outreach based on what a customer previously asked, and faster resolution coordination across connected tools (like CRM, ticketing, or order systems). When chat is your primary customer touchpoint, Sendbird becomes the conversation layer BOBs use to listen for context and respond with consistent messaging.
What can BOBs do with Sendbird?
Perform actions
- List messages
- Send message