Snappy
besnappy.comSnappy is a customer support and internal support-wall platform designed to keep teams aligned and customers updated. It helps you publish support updates (“wall posts”) quickly, and respond consistently as new tickets are created, assigned, or moved into waiting. With a focus on speed and clarity, Snappy supports reliable workflows that reduce manual checking and make sure the right information reaches the right people in the moment.
Snappy becomes your always-on support coordination layer. BOBs can watch for new wall posts and ticket signals, then take the right next step—like publishing a new update to the support wall or responding to ticket creation and assignment—so your team stays current without manual follow-ups. Instead of scattered messages, customers get faster, consistent status communication, while your internal workflow remains organized around clear events (new tickets, waiting tickets, and assignments).
With BOBs driving the job, you can run broader support operations such as proactive customer updates, faster assignment handling, and standardized “what happens next” messaging when tickets are created or assigned—using Snappy as the reliable place where updates are posted and changes are tracked.
What can BOBs do with Snappy?
Perform actions
- Create Wall Post
- List Account ID Options
Listen to real-time events
- New Ticket Assigned To Me
- New Ticket Create
- New Waiting Ticket Created
- New Wall Post Created