Social Intents
socialintents.comSocial Intents is built to convert real chat activity into actionable next steps. By tracking conversations and intent-driven events, it helps teams respond quickly, route follow-ups, and trigger downstream workflows in customer support and sales. It’s designed to keep customer engagement moving in real time while reducing manual monitoring and delayed responses.
With Social Intents, BOBs stay alert to the moments that matter in chat-driven work—like when a conversation closes or when a new intent/event is emitted. Instead of waiting for someone to notice and manually act, BOBs can react immediately with the right next step, keeping customer journeys on track and reducing response gaps.
This enables broader use cases such as automated support follow-ups, post-chat “did we solve it?” outreach, lead re-engagement after a sales conversation, intent-based routing to the right system, and timely handoffs to CRMs and messaging tools. As soon as the chat activity creates a clear signal, BOBs can trigger connected actions across your existing support and sales stack—without interrupting your team’s workflow.
What can BOBs do with Social Intents?
Listen to real-time events
- New Chat Closed
- New Event Emitted