tawk.to
tawk.totawk.to is a live chat and customer support platform designed to help businesses respond faster with real-time visitor monitoring. It captures visitor activity, supports ticketing, and enables teams to route and manage conversations efficiently—so support stays responsive across inbound chats and support requests.
Connect tawk.to so BOBs can react to what your visitors are doing in real time. When a new chat or support ticket appears, BOBs immediately interpret the context, produce a clear conversation summary, and decide the next best action—like routing to the right team, drafting a reply, or initiating a follow-up process in connected tools. This helps turn “someone just started talking” into a coordinated support moment without waiting for manual triage.
With chat lifecycle awareness, BOBs can also trigger outcomes at the right moment: when a chat starts, they can prepare the right information and align the handoff; when the chat ends, they can generate wrap-up insights, log outcomes, and start any needed follow-up based on what was discussed. Ideal for customer support operations, lead qualification via chat, and reducing response time while improving consistency.
What can BOBs do with tawk.to?
Listen to real-time events
- Chat Ended (Instant)
- New Chat Started (Instant)
- New Ticket (Instant)