Totango
totango.comTotango is a customer success platform built to help teams track engagement and drive outcomes with real-time visibility into customer health. It supports user and account monitoring, task management, and structured customer success workflows so teams can spot risk early, prioritize the right work, and respond with timely, consistent next steps. Totango is widely used for operationalizing customer success across the customer lifecycle, from onboarding through ongoing adoption.
By connecting Totango, BOBs can continuously watch for key customer-success signals—then respond with the right operational moves across your business systems. Instead of waiting for manual check-ins, BOBs can instantly recognize new users, newly created tasks, and newly added accounts, and use that context to decide what should happen next (e.g., notify the right owner, kick off onboarding follow-ups, or route work to the right team and tools).
This unlocks practical use cases like automated onboarding coordination, real-time assignment and escalation, and keeping downstream systems (CRM, help desk, messaging, reporting, and internal task tools) synchronized with what Totango is detecting—so customer success operations stay fast, consistent, and measurable.
What can BOBs do with Totango?
Listen to real-time events
- New Account
- New Task Created
- New User