Trengo
app.trengo.euTrengo is a customer engagement platform built for modern support and sales teams. It brings conversations together in one inbox across channels like chat, WhatsApp, and voice, while organizing work with tickets, labels, contacts, help centers, and knowledge articles. Teams use Trengo to respond quickly, keep context, and maintain consistent follow-up across every customer touchpoint—backed by a focus on efficiency and operational clarity.
With Trengo connected, BOBs gain real-time awareness of every customer interaction across chat, WhatsApp, and calls. They can watch for new inbound/outbound messages, internal notes, phone calls, and ticket status changes—then decide and execute the next best action, such as assigning ownership, enriching the ticket with the right labels, sending customer-facing messages, or pulling the right knowledge article to respond consistently.
This enables autonomous customer operations: faster first response, consistent follow-up after missed calls, cleaner ticket routing, and smoother handoffs between support and sales. BOBs can also keep customer records up to date (creating contacts when needed) and maintain a reliable history by logging calls and organizing messages for faster resolution—so customers don’t fall through the cracks.
What can BOBs do with Trengo?
Perform actions
- Assign Ticket
- Attach Label
- Close Ticket
- Create Contact
- Find Contacts
- Get Article
- Get Block
- Get Category
- Get Email Message Content
- Get Help Center
- Get Label
- Get Message
- Get Ticket
- List All Blocks
- List All Categories
- List All Quick Replies
- List Articles
- List Channel ID Options
- List Help Center ID Options
- List Help Centers
- List Label ID Options
- List Labels
- List Messages
- List Team ID Options
- List Ticket ID Options
- List Ticket Result ID Options
- List Tickets
- List To User ID Options
- Log A Voice Call
- Remove Label
- Send A Message
- Send A Team Chat Message
- Send A Ticket Message
- Send A WhatsApp Message Template
Listen to real-time events
- New Inbound Message Event (Instant)
- New Internal Note Event (Instant)
- New Outbound Message Event (Instant)
- New Phone Call Ended Event (Instant)
- New Phone Call Missed Event (Instant)
- New Phone Call Started Event (Instant)
- New Ticket Label Added Event (Instant)
- New Voice Call Recorded Event (Instant)
- Ticket Closed (Instant)
- Ticket Reopened (Instant)