Trustpilot

trustpilot.com
Analytics Customer feedback Marketing tools CRM Communication

Trustpilot is a leading consumer review platform where customers share experiences with businesses. Teams use Trustpilot to monitor incoming feedback, respond to reviewers, and build trust through transparent, timely conversations. With a large review footprint and structured review types (products and services), Trustpilot supports reputation management at scale—helping businesses understand what’s working, what needs attention, and how customers perceive the brand.

Connect Trustpilot so BOBs can watch your reputation in near real time—tracking new and updated product and service reviews, plus the conversations connected to them. Instead of letting feedback pile up, BOBs can pull the right review details, understand the customer’s message, and produce consistent, on-brand replies that align with your response standards. This helps you protect customer trust while reducing the manual effort of checking threads and drafting responses.

BOBs can also keep your response program organized by retrieving specific reviews by ID, fetching targeted batches of product or service reviews, and handling reply submissions across review types. Common outcomes include faster turnaround on negative and positive reviews, improved consistency across responders, and better feedback visibility that teams can act on using the broader insights from connected tools (like support, CRM, or internal ops).

What can BOBs do with Trustpilot?

Perform actions

  • Fetch Product Review by ID
  • Fetch Product Reviews
  • Fetch Service Review by ID
  • Fetch Service Reviews
  • Get Conversation from Product Review
  • Reply to Product Review
  • Reply to Service Review

Listen to real-time events

  • New Conversations
  • New Product Review Replies
  • New Product Reviews
  • New Service Review Replies
  • New Service Reviews
  • New Updated Conversations
  • New Updated Product Reviews
  • New Updated Service Reviews