Upgrade.chat
upgrade.chatUpgrade.chat is a customer support and commerce intelligence layer designed to make support conversations smarter and more reliable. By connecting to your order and product data, it helps teams create context-rich replies—especially when customers ask about what’s happening with their orders, items, or purchase changes. The platform is built for order-aware support, where speed and accuracy matter.
Connecting Upgrade.chat gives BOBs direct, order-aware visibility so support can react to real-time changes. When an order or product is created or updated, BOBs can pull the latest product and order records and use that context to guide what to say (and what to ask next), reducing back-and-forth and preventing outdated answers.
With confirmed order context, BOBs can run smoother support flows: summarize order status for customers, highlight relevant items from an updated product catalog, and keep agents or channels aligned when purchases change. This unlocks use cases like faster first responses, proactive issue routing, consistent order-related replies, and reliable customer communication across your support operations.
What can BOBs do with Upgrade.chat?
Perform actions
- Get Order
- Get Product
- List Orders
- List Order UUID Options
- List Products
- List Product UUID Options
Listen to real-time events
- New Order Created
- New Product Created
- Order Updated
- Product Updated