UserVoice

uservoice.com
Help desk AI Analytics Customer feedback Marketing tools CRM

UserVoice is a customer feedback platform built to help teams capture, organize, and act on voice-of-customer signals. It centralizes NPS and other feedback, supports categorization and triage, and helps teams close the loop by routing insights to the right owners and workflows so issues can be addressed quickly and reliably.

Connect UserVoice so BOBs can listen for new NPS ratings and emerging feedback signals, then immediately translate them into clear, action-ready context. Instead of waiting for manual review, BOBs can detect what changed, highlight potential risks or opportunities, and ensure the right people are notified with the right details.

This enables faster operational response and better customer follow-through. BOBs can support use cases like proactive escalation for low ratings, structured routing to product or support owners, feedback-to-priority summaries, and consistent “close the loop” handoffs into your existing workflows—so customer signals lead to action quickly, not days later.

What can BOBs do with UserVoice?

Listen to real-time events

  • New NPS Ratings