Vapi
vapi.aiVapi is a voice AI platform for building and running real-time phone and voice assistant experiences. It supports on-demand call initiation, configurable assistant behavior, and knowledge/context injection so conversations can stay relevant. Teams use Vapi to launch voice workflows that feel responsive and up to date, while reliably handling new conversations with the right instructions and background information.
Connect Vapi so BOBs can run voice assistant calls as a reliable part of your operations—starting calls when needed, ensuring the assistant’s configuration reflects the latest policies and messaging, and enriching every conversation with up-to-date context drawn from your uploaded files. Instead of a static assistant, your voice experience can evolve as your business changes, improving consistency across callers.
When a new conversation starts, BOBs can immediately take action with the right background knowledge to guide the assistant’s responses, route follow-ups, or trigger connected workflows. This is ideal for customer support triage, appointment scheduling, lead qualification, internal help desks, and any scenario where callers need accurate, current answers based on your documents and current settings.
What can BOBs do with Vapi?
Perform actions
- Create Call
- List Assistant ID Options
- List Phone Number ID Options
- List Squad ID Options
- Update Assistant Settings
- Upload File
Listen to real-time events
- New Conversation Started