Zoho Assist
zoho.comZoho Assist is remote support software designed to help teams deliver on-demand technical assistance with scheduled sessions, unattended access, and clear support documentation. Known for its practical tooling for customer support workflows, Zoho Assist helps businesses manage support activity with structured session records and reporting, making it easier to maintain accountability and continuity across resolutions.
When Zoho Assist is connected, BOBs can run remote support as a coordinated operation—not just a one-off request. BOBs can schedule sessions based on a customer’s needs and timing, create new support sessions when requests come in, and then generate session reports that capture what happened for internal follow-up and compliance. This keeps support teams aligned on next steps and reduces manual admin work after each remote session.
With access to Zoho Assist, BOBs also make it easier to standardize how support is handled: ensuring every session is created correctly, documented consistently, and traceable. Broader use cases include streamlined remote support intake, automated escalation handoffs with recorded outcomes, and maintaining an organized history of support activity for better reporting across your customer success or support operations.
What can BOBs do with Zoho Assist?
Perform actions
- Create Session
- Get Session Reports
- Schedule Session