Zoho SalesIQ
zoho.comZoho SalesIQ helps businesses understand and engage website visitors in real time. It tracks live chat and visitor activity so teams can respond faster, capture useful context, and improve conversion and support outcomes. With a focus on actionable engagement and customer insights, Zoho’s suite is widely used by growing teams to run smarter sales and service operations.
Connecting Zoho SalesIQ gives BOBs real-time visibility into what visitors are saying on your site. When a new conversation starts, BOBs can grab the visitor’s feedback, summarize key needs or objections, and help convert that raw chat into structured outcomes—like sharing actionable notes with the right team or preparing “what to do next” guidance. This helps sales and support teams respond faster with better context, while steadily improving your self-serve resources.
BOBs can also translate recurring themes from conversations into support-ready knowledge articles. Instead of manually rewriting notes, BOBs use the captured feedback to draft articles that reflect how visitors actually talk about their problem—so your help center stays up to date, reduces repetitive tickets, and improves customer experience across future chats.
What can BOBs do with Zoho SalesIQ?
Perform actions
- Create Article
- Get Visitor Feedback
- List Feedback
- List Screen Name Options
Listen to real-time events
- New Conversation Created