Zonka Feedback

zonkafeedback.com
Analytics Customer feedback Marketing tools CRM

Zonka Feedback is a customer feedback platform built for fast, multi-channel survey collection (including email and SMS) and real-time response analysis. It’s used by teams that want to close the loop quickly—turning incoming survey results into actionable follow-ups that improve CX, reduce churn risk, and elevate service quality.

When Zonka Feedback is connected, BOBs can run the “feedback-to-action” job end-to-end: set up which surveys to send, distribute them across email and SMS, and monitor incoming results as they land. As soon as a new response arrives, BOBs can interpret it in context (e.g., sentiment, topics, urgency), then immediately trigger the right next step—such as routing to the right owner, preparing a response, or kicking off a customer care workflow—so you don’t wait for manual reporting cycles.

This enables broader use cases like automated Net Promoter Score (NPS) / CSAT follow-ups, churn-risk triage, post-purchase support surveys, and service recovery workflows—keeping feedback actionable and timely across support, CRM, and internal teams.

What can BOBs do with Zonka Feedback?

Perform actions

  • List Surveys
  • Send Email Survey
  • Send SMS Survey

Listen to real-time events

  • New Survey Response